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Frequently Asked Questions

Billing & Card Statements

Should you have any questions reguarding payments taken by Factory iPhone Unlocks please get in touch with us via the contact area.



Data Protection

We take the protection of your data very seriously, information you send us is SSL-encrypted so outside parties can't intercept, retrieve or use it.

Our entire site uses SSL-encryption, keeping all connections 100% secure. Look for the padlock in your browser to ensure your connection is safe.



Delivery Times

The guaranteed delivery time is based upon the carrier and the service option selected.



Is Unlocking Legal?

Yes, it is legal to unlock any device or carrier.



Payment Options

You may pay for our services using all major credit and debit cards.



Services Information

Carrier Check Tool
This service will check the IMEI/Serial to find the carrier a device is locked to.

Factory iPhone Unlock
A Factory iPhone Unlock unlock will remove the SIM restriction placed on your device by the carrier it is locked to, this will allow the device to be use on any compatible carrier worldwide.

iCloud Unlock / Activation Lock Removal
This service will unlock the iCloud on an iPhone/iPad/iWatch.



The Advantages of Unlocking

Not only does unlocking give you free range to use alternative carriers, it also increases the resale price of the device.



Unlocking Queries

Bad Standing
Many carriers SIM lock their phones in order to offer a discount on the device, which in turn will hold the device into a contract for a minimum of 12 months to 3 years. This arrangement allows the network provider to recoup the cost of the handset at the end of the contract. If this contract is cut short and not paid in full this will leave the account in bad standing.

Other Issues
Lost or Stolen
Blacklisted
Bad ESN
Non payment of bills



What does IMEI stand for?

International Mobile Equipment Identity



What does SSL stand for?

Secure Socket Layer

SSL is an acronym for Secure Socket Layer, are cryptographic protocols that provide communication security over the Internet. In Simple, SSL act has a secret agent which will exchange message secretly between two parties of sender and receiver without others knowing and keeping it safe. SSL is a global standard security technology developed by Netscape in 1994.

HTTP stands for “Hyper Text Transfer Protocol”, the basic form of browsing web on internet which send data over http without encryption. HTTPS is “Hyper Text Transfer Protocol Secure”, the safe way to browse site or page which is encrypted and Secure to send or receive private data or information



What is a 100% clean device?

Devices without unpaid/outstanding bills

Devices without carrier contract issues

Devices that are not carrier time restricted

Devices that are not corporate/business devices

Devices that are not blacklisted



Where is the IMEI Number?

Dial *#06# from your device; although the IMEI is on the back of some devices or on the box, its not always the true IMEI.



Where is the Serial Number?

The Serial number can be found in Settings > General > About.



Why Should I Unlock my Device?

You wont be restricted to one carrier, unlocking your device gives you free range of alternative carriers.

You are not tied into a lengthy, expensive contract.



Will Unlocking Affect my Warranty?

No, unlocking your device has no affect on its warranty as the unlock does not affect the software or hardware of the device. The IMEI number is added to the global white-list server allowing it to be accepted by any network worldwide.


Please, email any questions you may have to [email protected]




Why Choose Us?


Official Unlock

The only official recommended method to unlock your iPhone, the IMEI number will be white-listed in the Apple database.


We’re Trusted

Fast, safe and legal unlocks. Customer service and support that’s second to none, available around the clock, ready to assist with any help or quieries you may have.


Your iPhone is Safe

Whitelisting your IMEI is a permanent unlock solution and does not void your iPhone’s warranty. Freedom to use your iPhone with any carrier worldwide.


Risk Free

Your iPhone will never leave your sight. No postage cost or worries. Keep using your iPhone whilst it’s being unlocked.




What our clients say about us

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Excellent service


I had a pleasant experience using factoryiphoneunlocks.com I found the website very easy to use and I was kept updated throughout the process; it only took a couple of days. I was also very satisfied with the price to unlock my iPhone 7. Thank you.


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iPhone XS is unlocked


So pleased my iPhone XS is unlocked. I disnt think it would be done in time for my holiday but the process only took 2 days and the staff to were very helpful I am Very impressed. Thank you to everyone at factoryiphoneunlocks.com I will use again


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Absolutely brilliant


Absolutely brilliant. I was so so pleased I managed to get my sons phone unlocked for his birthday. The prices were very reasonable and it didn’t take long for the unlock to be completed. I highly recommend this company and will be telling my friends and family!!!


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Happy customer


Very pleased with the service, would definitely recommend.




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