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Frequently Asked Questions

Billing & Card Statements

Should you have any questions reguarding payments taken by Factory iPhone Unlocks please get in touch with us via the contact area.

Data Protection

We take the protection of your data very seriously, information you send us is SSL-encrypted so outside parties can't intercept, retrieve or use it.

Our entire site uses SSL-encryption, keeping all connections 100% secure. Look for the padlock in your browser to ensure your conection is safe.

Delivery Times

The guaranteed delivery time is based upon the carrier and the service option you selected.

In many cases, where Premium Orders are selected, the pre-order will complete immediately after the request has been sent. Premium Unlock's frequently complete within 24 hours.

Is Unlocking Legal

Yes, it is now totally legal to unlock any device or carrier.

Payment Options

You may pay for our services using all major credit and debit cards.

Services Information

Network Check
If you are not aware of the carrier the iPhone/iPad/iWatch is locked to.

Pre Order Unlock
A pre-order unlock will instruct us to negotiate a price with the carrier and Apple to unlock your device, this is why the initial price starts at the given pre-order price for the network selected. Please note this may not be the final unlocking price should the first attempt be unsuccessful, however, the initial pre-order payment will be deducted from the final unlock price, giving you the fastest way to unlock your device. Typical prices can be found on the price list.

iCloud Activation Unlock
If your iPhone/iPad/iWatch is locked to a previous owners iCloud account you can use this service to remove your device.

When purchasing an iCloud unlock, the IMEI should be clean, refunds are not issued for an un-clean IMEI as this service incurs considerable cost on our behalf.

The Advantages of Unlocking

Not only does it give you free range to use alternative carriers, it also increases the re sale price of the device.

Unlocking Queries

Bad Standing
Many networks SIM lock thier phones in order to offer a discount on the device, which in turn will hold the device into a contract for a minimum of 12 months to 3 years. This arrangement allows the network provider to recoup the cost of the handset at the end of the contract. If this contract is cut short and not paid in full this will leave the account in bad standing.

Other Issues
Lost or Stolen
Blacklisted
Bad ESN
Non payment of bills

What does IMEI stand for

International Mobile Equipment Identity

What does SSL stand for

Secure Socket Layer

SSL is an acronym for Secure Socket Layer, are cryptographic protocols that provide communication security over the Internet. In Simple, SSL act has a secret agent which will exchange message secretly between two parties of sender and receiver without others knowing and keeping it safe. SSL is a global standard security technology developed by Netscape in 1994.

HTTP stands for “Hyper Text Transfer Protocol”, the basic form of browsing web on internet which send data over http without encryption. HTTPS is “Hyper Text Transfer Protocol Secure”, the safe way to browse site or page which is encrypted and Secure to send or receive private data or information

Where is the IMEI Number

Dial *#06# from your device; although the IMEI is on the back of all devices its not always the true IMEI.

Why Should I Unlock my Device

You wont be restricted to one carrier, unlocking your device gives you free range of alternative carriers.

You are not tied into a lengthy, expensive contract.

Will Unlocking Affect my Warranty

No, unlocking your device has no affect on its warranty as the unlock does not affect the software or hardware of the device. The IMEI number is added to the global white-list server allowing it to be accepted by any network worldwide.



Why Choose Us?

Official Unlock

The only official recommended method to unlock your iPhone, the IMEI number will be white-listed in the Apple database.

We’re Trusted

Fast, safe and legal unlocks. Customer service and support that’s second to none, available around the clock, ready to assist with any help or quieries you may have.

Your iPhone is Safe

Whitelisting your IMEI is a permanent unlock solution and does not void your iPhone’s warranty. Freedom to use your iPhone with any carrier worldwide.

Risk Free

Your iPhone will never leave your sight. No postage cost or worries. Keep using your iPhone whilst it’s being unlocked.

What our clients say about us

Excellent service

I had a pleasant experience using factoryiphoneunlocks. I found the website very easy to use and I was kept updated throughout the process; it only took a couple of days. I was also very satisfied with the price to unlock my iPhone 7. Thank you.

So pleased my iPhone 5 is unlocked

So pleased my iPhone 5 is unlocked. I disnt think it would be done in time for my holiday but the process only took 2 days and the staff to were very helpful I am Very impressed. Thank you to everyone at factoryiphoneunlocks I will use again

Absolutely brilliant

Absolutely brilliant. I was so so pleased I managed to get my sons phone unlocked for his birthday. The prices were very reasonable and it didn’t take long for the unlock to be completed. I highly recommend this company and will be telling my friends and family!!!

Happy customer

Very pleased with the service, would definitely recommend.

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